This report covers the services provided by Teacher Support Cymru (TSC) in the period between 1 July and 30 September 2008. What follows here are highlights from the report. You can download it in pdf format here.

This report includes statistics about usage of the Bilingual Welsh Support Line, Online Coaching and Welsh Language InfoCentre. Overall, total TSC incidents have increased significantly, with 448 this quarter compared to 261 last quarter and 123 this time last year.

It should be noted that we only report on the Welsh Language factsheets. The statistics don’t include the English Language factsheets viewed by our Welsh users. TSC currently accounts for two per cent of the overall Group service use. Teacher Support Network accounted for 82 per cent, Colleges and University Support Network 10 per cent and Teacher Support Scotland six per cent.

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Highlights

• Service use in Wales sees significant increase this quarter
  The number of incidents for Teacher Support Cymru has significantly increased this quarter compared to the previous quarter and this time in 2007. More on page 4
• Welsh teachers troubled by personal issues; calls increase 3.8 per cent
  ‘Personal Issues’ continues to be the top issue for calls to the TSC Support Line, making up 34.8 per cent of all calls. Read more on page 5
• Latest Teacher Support Cymru news
  Find out about the new workshops available from TSC, and the launch of Great Teachers Remembered. Read more on page 9
• Increase in calls from teachers in Wales dealing with legal issues; over 28 per cent more calls than in 2007
  ‘Legal Issues’ accounts for over 55 per cent of ‘working conditions’ calls in Wales. Read more on page 10
• Gwen felt isolated by colleagues at her new school, calling the Support Line gave her the confidence to move forward
  Find out more about Gwen’s situation and how our trained coaches helped improve her confidence at work. Read more on page 10
• Teachers in Wales worried about their financial security; Money, grants and loans calls increase by a further 5.5 per cent
  Money, grants and loans enquiries have remained high this quarter, making up 21.7 per cent of all calls to Teacher Support Cymru. Read more on page 12

Attached file(s):
• TSC-qr-3-08.pdf