Charity use continues to grow; Fundraising and promotion activity increases
Telephone calls remained the most used of the TSC services, with a massive 58 per cent of total service use. This is in contrast to the rest of the charity services, where telephone calls made up approximately 16 per cent.

Telephone calls remained the most used of the TSC services, with a massive 58 per cent of total service use. This is in contrast to the rest of the charity services, where telephone calls made up approximately 16 per cent.

Online Coaching also saw a big increase this quarter, accounting for 10 per cent of service use in Wales, compared to just 2 per cent in England.

Factsheet usage figures for TSC also increased. At the moment we are reporting solely on the use of Welsh language factsheets for the charity. Any English-language factsheet usage is incorporated into the overall Teacher Support Network figures. We are hoping to be able to report on English language downloads for Welsh teachers in the near future which will see a significant increase in the factsheet usage.

Last quarter we reported that a new member of staff was joining the team and Rhia Stankovic-Jones started work as the Teacher Support Cymru Communications and Fundraising Manager in April 2008.

Rhia has already made an impact on charity service use as service use in all areas continue to increase. Promotional activity includes community messages on local radio, regular articles and comment pieces in local press as well as links from other organisations direct into our InfoCentre.

Future plans include a stand at the Eisteddfod in Cardiff this summer; a festival celebrating Welsh culture and one of the biggest of its kind in Europe.

Highlights

Teachers in Wales still feeling the credit crunch effect; Over £380 more granted per person than in England
Money, grants and loans enquiries have remained high this quarter, making up 16.7 per cent of all calls to Teacher Support Cymru.

Dame Carol Black visits Teacher Support Network Group contact centre
Dame Carol Black, the government’s ‘health in the workplace’ authority, visited Teacher Support Network’s contact centre, based in Wales, in May. This follows a visit earlier in the year by government Minister Lord McKenzie.

Charity continues to grow; fundraising and promotion activity increases
The new Communications and Fundraising Manager at Teacher Support Cymru has already made an impact on the charity as service use in all areas continues to increase.

Personal issues key for Welsh teachers with 31 per cent of calls
Call numbers continue to increase this quarter. The key topic for callers to Teacher Support Cymru support line remains personal issues, making up 31 per cent of calls this quarter.

Online coaching helps teacher get control of work-life balance
Find out how coaching from Teacher Support Cymru helped one school teacher speak up about his workload and learn to say no.

Overview of service use
This report covers the services provided by Teacher Support Cymru (TSC) in the period between 1 April and 30 June 2008.
This includes the Bilingual Welsh Support Line, Online Coaching and InfoCentre.

DOWNLOAD:download the pdf copy of the report here.